Data Deletion Instructions

At Duocore Software Company, we value your privacy and give you full control over your personal and business data. If you wish to have your data permanently deleted from our systems, please follow the instructions outlined below.

1. How to Submit a Data Deletion Request

To request the deletion of your data, you must send a formal request to our designated privacy support email address.

Email: info@duocoresoftware.com
Subject Line: Data Deletion Request - [Your Business Name]

2. Information Required for Processing

To help us identify your account and process your request securely, please include the following information in your email:

• The full name of the authorized representative making the request.
• Your registered Business Name and contact email address.
• Your registered Phone Number or WhatsApp Business Account (WABA) details (if applicable).
• A clear statement indicating that you wish to have all your data deleted from our platform.

3. Verification Process

For security reasons, we cannot delete data without verifying the identity of the requester. Once we receive your email, we will send a confirmation request to the email address or phone number currently on file for your account. You must reply to this confirmation message to authorize the deletion.

4. Data Deletion and Retention Process

Upon successful verification of your request, we will initiate the deletion of your personal data, business information, and chat logs from our active databases, servers, and connected third-party integrations (such as the Meta WhatsApp Business Platform).

The deletion process across our live systems is generally completed within 14 to 30 business days. Data stored in routine system backups will be automatically overwritten and removed over the course of our standard backup cycle (typically up to 90 days).

5. Exceptions and Retained Data

While we strive to honor all deletion requests, please note that we may be legally required to retain certain information under specific circumstances, including:

• Legal & Regulatory Obligations: Data related to billing, invoices, and financial transactions must be retained for tax and accounting purposes.
• Dispute Resolution: Information necessary to resolve ongoing disputes, enforce our Terms of Service, or protect our legal rights.
• Anonymized Data: We may retain aggregated, anonymized usage data that cannot be linked back to you or your business for analytical purposes.